Q: Will I need multiple devices to support multiple sites?

A: The tech support gateway device is used on your end only.   You can access remote sites for support with no limit as to how many remote sites.  But you only access one of these remote sites at a time.

Q: What is the Warranty?

A: All hardware has a 90 day warranty.   Customers pay for shipping of returned items for replacement or repair.

Q: Are Browser Cookies Required for Login?

A:  Yes.

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Q: How to get the latest version of software?

A: The gateway will automatically check for an update of the software every time it boots up.  If it needs an update, then it will update automatically.  Versions of software can be checked by viewing the from the Manage connections screen.

The latest versions of the Field Client software used at the remote customer site can be downloaded once your logged in.   Just click on the Download menu item as shown below.

Download the free Java installer from Oracle at the Link shown below:

Click on this link to download Java  https://www.java.com/en/download/

List of TCP port numbers used by commercial equipment controllers:

• Allen Bradley – All newer Rockwell PLC’s : 44818 (See List Below for more details)
• Allen Bradley – Older Rockwell AB PLC5E and SLC5/05 use TCP 2222
• BECKHOFF Embedded PC: 48898
• C-more HMI Programming: 9999
• Danfoss ECL Apex: 5050
• FATEK FB Series: 500
• GE Fanus Series 90-30: 18245
• GE SRTP uses TCP ports 18245 and 18246
• GE QuickPanels use TCP port: 57176
• HITACHI EHV Series: 3004
• KEYENCE KV-5000: 8501
• Korenix 6550: 502
• Koyo Ethernet: 28784
• LS GLOFA FEnet: 2004
• LS XGB FEnet: 2004
• LS XGK FEnet: 2004
• Memobus (Yaskawa MP Series Controllers): 502
• Mitsubishi FX: 1025
• MITSUBISHI FX3u (Ethernet): 5001
• MITSUBISHI MELSEC-Q (Ethernet): 4999
• MITSUBISHI MR-MQ100 (Ethernet): 4999
• MITSUBISHI QJ71E71 (Ethernet): 5002
• MODBUS TCP/IP (Ethernet): 502
• MODBUS Server (Modbus RTU Slave): 502
• Omron PLC: 9600
• Panasonic FP (Ethernet): 9094
• Panasonic FP2 (Ethernet): 8500
• Parker Drives using MODBUS TCP/IP (Ethernet): 502
• Red Lion HMI’s:  789
• SAIA S-BUS (Ethernet): 5050
• Schleicher XCX 300: 20547
• Siemens S7 protocol uses TCP port: 102
• Toshiba Series PLC’s uses Modbus port: 502
• Trio (MODBUS RTU, TCP/IP): 502
• Unitronics Socket1 – TCP slave: 20256
• Unitronics Socket2 – TCP slave: 502
• Unitronicsw Socket3 – TCP slave: 20257
• Wago CODESYS – TCP: 2455
• YAMAHA NETWORK BOARD Ethernet RCX series uses telnet port: 23
• YASKAWA MP Series Ethernet: 10000
• YASKAWA MP2300Siec: 44818
• YASKAWA SMC 3010 (Ethernet): 23
• Yokogawa FA-M3 (Ethernet): 12289

Newer Rockwell Allen Bradley Detailed Equipment List for TCP Port 44818
1756-ENET
1756-ENBT
1756-EWEB
1794-AENT
1734-AENT
1769-L35E, 1769-L32E
1788-ENBT
1761-NET-ENI
1785-LXXE
1785-ENET
1747-L55x
1763-L16x
1766-L32x
PowerMonitor 1000
PowerMonitor 3000
PowerMonitor 5000
PanelView
RSLinx Classic
RSLinx Enterprise
INTERCHANGE (rsicd)

Older Rockwell Allen Bradley Equipment List TCP Port 2222
1785-Lxxe
1785-ENET
1771-DMC(x)
1747-L55x
5820-EI
PowerMonitor II
INTERCHANGE
PowerMonitor 1000
PowerMonitor 3000
PowerMonitor 5000
RSLinx Classic

Q: What do I need to get started?

A:- See the Starter Kit Product Page