Feb 2022 updates:
The VM Tech Support gateway has been updated. It is recommended you download the latest version for use. Always verify that the tech support gateway and field gateway versions match. The current version is V1.15.06.
VM based Tech Support Gateway – PLC Remote Access
Fall of 2020 Updates:
The hosting system has undergone major upgrades from top to bottom. https is now supported on all pages and will link to the remote management screen by default. This should help improve the session tracking on the plcremote management web browser screen as well as improve performance and security of the system.
June 2021 updates:
The hosting system web page applications found under “Manage My Remote” have undergone improvements to address some recent connectivity issues.
Version updates includes support for tcp devices like Mitsubishi PLC’s which use non persistent tcp connections that are similar in nature to udp port connections. This update doesn’t require an update to your field gateway software, but it would be recommended to update the field gateway to the same version.
This update includes updates for the tech support and field side gateway.
Requires Java JRE version 8 be installed.
For free Java Oracle updates see:
https://www.java.com/en/download/
For windows XP Download the last Java Version 8 supported on XP can be found at:
https://www.oracle.com/java/technologies/javase/javase8-archive-downloads.html
Find Java SE Runtime Environment 8u152 Windows x86 Offline.
“I would like to say thank you for providing this service. I have successfully connected to Allen Bradley controls systems located in many different places using PLCRemote. Just last night, the latest connection was located in South Korea. I have used Netbiter and other utilities in the past. In comparison, PLCRemote’s ease of use without the need of extra hardware, especially on the remote end, is what makes it extraordinarily beneficial for remote support. Your service is exceptional and I look forward to renewing each year.” — Dan L.
We are super pleased with this new Soft Tech Support Gateway option. This option runs in a very small, efficient Linux virtual machine instance that runs within the same computer as your development environment. The entire virtual machine instance takes just over 100 MB of hard drive space. There are many windows apps that take more space than this. We tested it and allowed for the virtual machine instance to use minimal machine resources of 512 MB of ram with 1 CPU core, and performance was outstanding. We feel this is in the virtual machine space kind of like what the Pi was in the hardware space.
We continue to have real world field success in environments where VPN’s will not work, like with PLC’s that do not have a gateway address pre-configured and will therefore only talk to a local area subnet address, or in cases where there are duplicate subnet networks involved that will not route properly over VPN.
— Chester G., Chief Designer
Announcing a new software based tech support gateway.
The soft tech support gateway is a Virtualbox VM version that can be used in addition to the hardware tech support gateway by existing customers. For a copy of the new software download existing, users log into the Manage My Remote screen on the plcremote.net website and navigate to the Download screen. Instructions are included with the download.
New customers can purchase this download only option instead of purchasing the hardware Pi based tech support gateway.
This Starter kit has everything you need to get started.
Includes a software based Tech Support Gateway and one year pre-paid software subscription to PLC Remote Access.
Included in this software Kit:
A software based tech support gateway that runs on your PC (available for download after purchase) Download comes in the form of a Virtualbox virtual machine instance.
1 year pre-paid subscription.
Requirements for the virtualbox VM instance:
VirtualBox software (available free from virtualbox.org)
Your software can be exported from VitualBox and imported into VMware
Announcing the release of an optional Field Support Gateway.
This option has been released for the added convenience of not having to use a computer at the remote site for a support session.
See Optional Field Support Gateway for more information.
Announcing new product Release